On-Call Team Health
The On-Call Tax Hidden in Every Incident That Ends With a Human Writing the Fix
MTTR hides the real cost: investigation, coordination, and postmortem work that exhausts engineers.
Priya Subramaniam
· 8 min read
MTTR hides the real cost: investigation, coordination, and postmortem work that exhausts engineers.
Automated systems can detect regressions and merge fixes without human intervention.
Automated investigation closes the gap between detection and fix.
Cardinality and AI workloads drive observability costs more than volume alone.
Production telemetry must score validation tools when agents write code.
Automated gates comparing production telemetry catch regressions before on-call pages.
Frequent reviews that connect findings to deployed fixes turn incidents into durable improvements.
Evaluate tracing tools by how they stitch spans across language boundaries, not by SDK support.